Frequently Asked Questions
Is New Zealand tap water safe to drink?
Town supply water is generally safe to drink, but it pays to check your water source, get your water tested, and stay up-to-date about temporary events that might affect your water supply. If you are unsure whether your water is potable, give us a call on 0800 60 40 40 to talk to a member of our team about your water source and how you can get your water tested.
Do I need a water filter?
All water sources can benefit from filtration, whether it be town supply water or a natural water source such as rain water. If you are unsure about what filter you need, give us a call on 0800 60 40 40 to talk to a member of our team about how our range of water filters can improve your water quality.
Are your filters compatible with my existing system?
In a lot of cases, our water filters and lamps are compatible with other water filtration systems (e.g. Puretec or Davey systems). Give our team a call on 0800 60 40 40 with some details about your current system and we'll guide you toward the right product tro suit your needs.
What order should my filter cartridges be installed in?
Depending on the filters you have ordered, the first cartridge will usually be a sediment pre-filter (e.g. Polyspun, Pleated, or String Wound filters) with the higher micron (µm) rating (e.g. a 50µm should be installed before a 20µm). If you have a second sediment filter, then this should be installed next, followed by the carbon filter (if you have one).
In the case of our Healthy Choice fluoride reduction system, the fluoride reduction filter should be installed before the PB1 carbon block. Feel free to give our team a call on 0800 60 40 40 if you need further clarification.
Where can I find NZ Filter Warehouse?
We have warehouses in Auckland (2/9 Smales Road, East Tamaki) and Christchurch (12/19 William Lewis Drive, Sockburn). See our contact page for more information.
